Shipping Policy

House of Rumii

Last updated: October 17, 2026

1. Order Processing

At House of Rumii, we carefully prepare each order to ensure your jewelry arrives in excellent condition.

Please allow 1–3 business days for order processing before your order ships. Processing times may be longer during holidays, sales, or periods of high order volume.

You will receive a shipping confirmation and tracking information once your order has been shipped, when tracking is available.

2. Shipping Rates and Delivery Times

Shipping rates and estimated delivery times will be displayed at checkout based on your shipping address and selected shipping method.

Delivery estimates begin after your order has been processed and shipped. Delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

3. Order Tracking

Once your order ships, you will receive tracking information by email, when available. Please allow time for tracking information to update after the carrier receives your package.

If your tracking information has not updated for an extended period, please contact our customer service team for assistance.

4. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact House of Rumii as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional shipping costs resulting from incorrect addresses or returned packages may apply where permitted by law.

5. Lost, Stolen, or Delayed Packages

House of Rumii is not responsible for delays caused by shipping carriers or events outside our reasonable control.

If your package appears lost or has not arrived within the estimated delivery window, please contact us so we can help investigate with the carrier.

If tracking confirms delivery but you cannot locate your package, please check with household members, neighbors, or your local carrier before contacting us.

6. International Shipping

International shipping availability, rates, and delivery estimates will be displayed at checkout where supported.

Customers are responsible for any applicable customs duties, import taxes, or other fees unless otherwise stated at checkout. International shipments may experience additional delays due to customs processing.

7. Returns and Exchanges

If you need to return or exchange an item, please review our Return and Refund Policy.

For eligible orders under $100, customers are responsible for return shipping costs. House of Rumii covers return shipping costs for eligible orders of $100 or more, subject to our return instructions.

8. Contact Us

If you have questions about shipping, tracking, or your order, please contact House of Rumii through the contact information listed on our website. Please include your order number so we can assist you more efficiently.